Frequently asked questions: everything you need to know to order from Fleurexpo, flower and plant wholesaler direct from Holland.

Registration is free and reserved for professionals (florists, garden centres, wholesalers, decorators). Fill in the registration form, provide your VAT number, we verify your business status and you receive your login details within 3 to 5 working days. Required documents: VAT certificate, company register extract (K-bis, SIRET or Chamber of Commerce) less than 3 months old, manager's ID.

Our platform is exclusively for professionals in the floral sector: florists, garden centres, flower wholesalers, event decorators, wedding planners, and hotels and restaurants (regular purchases). You need a valid VAT number and must be registered as a company.

Registration is 100% free: no membership fee, no monthly subscription, no hidden costs. You only pay for your orders at wholesale prices. You get 24/7 access to the platform, preferential wholesale prices, dedicated customer support, your order history and the full catalogue (15,000+ items).

Usually 3 to 5 working days. Day 1: we receive your request. Day 1–2: VAT and business status check. Day 2–3: document request and check. Day 3–5: account activation and login details sent. We keep you informed by email at every step.

Click « Forgot password? » on the login page and enter your business email address. You receive a reset link by email within 5 minutes, then create your new password. A problem? Call us on +31 (0)6 46 69 86 65 or send us an email.

Yes, at any time from your customer area: delivery address, billing address, phone number, contact email and communication preferences. Changes to your VAT number or company name require manual approval: contact our customer service.

Log in to your business account, browse our catalogue of 15,000+ products, add products to your basket, check your order and delivery address, then confirm: you receive a confirmation by email. The platform is available 24/7.

A minimum order applies for logistical reasons, but we offer as much flexibility as possible: small units are available, so you order exactly what you need and waste less. Contact us for the minimum that suits your region and type of order.

Changes are possible: contact us quickly on +31 (0)6 46 69 86 65 or WhatsApp. Once the order is being prepared (status « In progress »), it can no longer be changed, because the products have already been selected at the auction.

You receive a confirmation email right after ordering, a notification when we select your products, an email with tracking number on dispatch and a confirmation on delivery.

Yes, absolutely. We take orders by phone on +31 (0)6 46 69 86 65, by email at info@fleurexpo.com and on WhatsApp.

Ordered before 11:00: delivered within 24 hours in the Netherlands, Belgium, France and Luxembourg, and within 24 to 48 hours in the rest of Europe. These times are indicative: weather conditions or exceptional events may affect delivery.

Zone 1 (24 h): Netherlands, Belgium, Luxembourg, France. Zone 2 (24–48 h): Germany, Austria, Switzerland, Denmark. Zone 3 (24–48 h): Spain, Italy, Portugal, United Kingdom. Another country? Contact us to check feasibility.

Costs depend on the zone and the order amount. Contact us for a tailored quote on +31 (0)6 46 69 86 65 or at info@fleurexpo.com. Tip: combine your orders to optimise transport costs.

In reinforced boxes with shock protection, with guaranteed hydration for cut flowers, thermal protection against cold and heat, separation by variety to avoid ethylene and clear labels with care instructions. Our packaging is recyclable and we use sustainable materials.

Business credit card (Visa, Mastercard, American Express) with secure 3D Secure payment; bank transfer, SEPA or international, with bank details provided after ordering; or SEPA B2B direct debit.

Payment within 15 days, or within 30 days with a SEPA B2B direct debit mandate: the amount is then collected automatically on the due date.

Yes, always. An invoice is generated automatically for every order and sent to you by email; it is also available in your customer area. Our invoices include everything your accounts need: VAT number, product details, amounts excluding and including VAT.

Under our terms and conditions and applicable law, late-payment penalties apply automatically from the due date, plus a fixed recovery fee of €40. Having difficulties? Contact us quickly: we always prefer to find an amicable solution.

Our products are bought daily at the Naaldwijk auction, the largest flower market in Europe. Bought at the auction in the morning, prepared and packed the same day, delivered to you the next day.

Our catalogue has over 15,000 items, with around 1,600 varieties available every day: cut flowers (roses, peonies, lilies, orchids…), houseplants, premium roses from Ecuador, dried flowers and trendy decoration, ceramics and accessories. The selection varies with the seasons, auction supply and market trends.

Under our terms and conditions, any claim must be reported within 24 hours of receipt. Photograph the damaged products before unpacking everything, contact us by phone or WhatsApp within 24 hours and email the photos to info@fleurexpo.com. We handle every claim carefully and quickly.

Yes. We work with MPS-certified growers (Milieu Programma Sierteelt), the sustainability standard of the Dutch floriculture industry: responsible use of pesticides and fertilisers, responsible water and energy management, fair working conditions for growers.

Yes. Our range includes growers committed to sustainable practices: some of our partners grow with minimal use of chemicals, using biofermentation or short supply chains. Read more about our environmental commitments on our CSR & Sustainability page.

Our terms and conditions of sale are based on those of the VGB Aalsmeer (Vereniging van Groothandelaren in Bloemkwekerijprodukten), filed with the Amsterdam Chamber of Commerce. You'll find them linked at the bottom of the page.

Fresh products (cut flowers, plants) cannot be returned because they are perishable. If there is a quality problem, contact us within 24 hours with photos: we will find a suitable solution (credit note, replacement or refund).

Your data is processed in line with the GDPR and Dutch data protection law. It is never sold or shared with third parties for commercial purposes. Secure storage on European servers, access limited to authorised staff, right of access, correction and deletion.

Our team is available to answer all your questions: by phone on +31 (0)6 46 69 86 65, by email at info@fleurexpo.com or on WhatsApp. Monday to Friday 06:00–21:00, Saturday and Sunday 10:00–14:00.